Retained support
Ongoing coverage for executive and priority teams. Includes agreed hours each month, agreed response windows, and proactive health checks to surface risks before they impact operations.
Services & engagement models
Whether you need rapid incident support or an experienced engineer to deliver Microsoft 365 and infrastructure change, I design engagements to start fast, integrate with your team, and leave lasting value.
Project delivery
Fixed-scope engagements to deliver specific outcomes such as Intune rollouts, Autopilot implementations, or network refreshes. Run with clear, transparent governance so stakeholders know what’s happening.
Interim leadership
Step-in leadership for service desks or EUC functions, providing direction, process uplift, and coaching while you recruit permanent heads of department.
Rapid response
Short-term engagements when you need another senior engineer for escalations, incident recovery, or to cover peaks in project activity.
Service catalogue
A non-exhaustive list of the activities covered during typical engagements. Each project is tailored following discovery.
Run
- VIP, trading floor, and senior leadership support
- ITIL-aligned incident, request, and problem workflows
- Knowledge base creation and continual improvement
- Shift-left enablement and mentoring for service desk teams
Transform
- Intune, Autopilot, Windows 365 planning and deployment
- Conditional Access, MFA, and identity hardening
- SharePoint, OneDrive, Teams governance and migrations
- macOS and mobile device management (Jamf, Kandji)
Optimise
- PowerShell, Graph API, and Azure Automation scripting
- ServiceNow, Freshservice, Jira workflow automation
- CMDB enrichment, asset lifecycle and compliance reporting
- Runbooks and playbooks for onboarding/offboarding
Secure
- Hybrid AD, Entra ID, and identity remediation
- Network segmentation, VPN, and SD-WAN programmes
- Endpoint detection & response, Defender, Sentinel
- Backup validation, DR testing, and resilience uplift
Engagement blueprint
A clear framework keeps stakeholders aligned, progress visible, and risks controlled from day one.
Discover
Assess current state, tooling, dependencies, and success measures. Stakeholder interviews and environment audits feed a succinct plan.
Stabilise
Address critical incidents, remove blockers, and create immediate wins that restore confidence.
Deliver
Execute project phases or run services, provide clear updates, and iterate with stakeholders.
Transition
Document outcomes, train internal teams, and agree success measures to ensure continuity after handover.
Popular engagement packages
Indicative structures to accelerate scoping.
Stabilise & uplift — focused engagement
- On-site discovery and executive stakeholder mapping
- Rapid VIP and incident backlog reduction
- Automation opportunities and roadmap
- Service review with KPIs and recommendations
Modern workplace rollout — phased delivery
- Intune / Autopilot architecture and pilot
- Application packaging and deployment scripts
- Device lifecycle policy, reporting, and training
- Hypercare and transition to BAU teams
Automation sprint — targeted build
- Process mapping workshop
- PowerShell and Flow automation build
- Knowledge base and runbook creation
- Adoption coaching for support teams
Infrastructure assurance — structured review
- Identity, network, and backup assessments
- Security gap analysis and remediation plan
- Resilience testing and documentation
- Board-ready executive report
Need a custom engagement?
Share your objectives and I’ll propose a model that fits your budget, resourcing, and timeline.