How we work
Friendly, plain‑English IT for small businesses. Remote‑first with on‑site support when it’s faster or safer — the best of both worlds.
Simple steps
- Discovery call — quick chat to understand your setup and goals.
- Lightweight audit — security/backup/licensing checks; quick wins first.
- Proposal — agreed scope, timelines, and costs.
- Delivery — remote where possible; on‑site when faster/safer.
- Handover — simple notes & next steps; I stay available for questions.
Remote vs on‑site
Most issues are solved remotely the same day. When hands‑on help is better, I’ll arrange an on‑site visit.
- Remote: software fixes, updates, user support, 365 admin.
- On‑site: new kit, networking, Wi‑Fi, cabling, complex faults.
Know the price up‑front
Clear hourly/day rates and bundled options — no surprises.
FAQs
What are your response times?
Urgent incidents: triage within 2 working hours. Non‑urgent tickets: response within 1 working day.
Do you support out of hours?
Yes — by prior agreement for planned work and emergencies.
Can you work with our existing IT?
Absolutely — happy to collaborate with in‑house or third‑party suppliers.